PAULO MOURA / CASE STUDY
Custom Business Systems
Membership operations redesign

Custom Membership & Booking Management Platform

A mobile-first platform that brought member access, reservations, plan rules and administrative workflows into one reliable operational system.

Membership ManagementOnline BookingBusiness RulesRole-Based Access
01 — The challenge

Membership operations were spread across manual controls

01

Disconnected member data

Profiles, plans and operational status needed one reliable source of truth.

02

Manual booking rules

Staff had to verify availability, quotas and membership benefits manually.

03

Scheduling conflicts

Reservations required automatic checks before confirmation.

04

Limited self-service

Members depended on staff for actions they could complete securely online.

02 — The solution

One workflow for members, staff and management

01

Authenticate

Secure access based on user role.

02

Select

Choose date, court and time.

03

Validate

Apply availability and plan rules.

04

Confirm

Create and notify the booking.

05

Manage

Monitor members and operations.

03 — The product

A real mobile-first interface, translated and anonymized

Anonymized member portal
Member portal Plan visibility, active bookings and self-service actions.
Anonymized court booking workflow
Booking workflow Guided selection with availability and conflict checks.
Anonymized management dashboard
Management console Operational overview and automated membership rules.
04 — The outcome

Members gain self-service access while the system enforces operational rules behind every booking.

✓Centralized member profiles and plan status
✓Automated booking quotas and eligibility rules
✓Guest access and plan-benefit controls
✓Conflict prevention before reservation confirmation
✓Role-based workflows for members, staff and administrators
05 — Implementation

Designed for recurring, real-world operations

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